ITM5500EN - Customer Relations Management Technologies

Course description

An exploration of customer relation management with the focus on technologies and relationships in business, customer service, product productions and managing conflict resolutions, technology and sales, territory management, technology marketing strategies, and management technologies problem solving.

How this course benefits students

Three major customer relationship management trends in 2016 are 1. the improved efficiency and usability on mobile devices, 2. greater personalization with paid placements, and 3. further insight with touchpoint integration were outlined in (Maximizer, 2016). Students will be ready to enter into the ministry or career/volunteer opportunities with customer relation management technologies.

Why this course is important

Customer relation management technology is a vital part of today’s world of technology. Technology can be found in numerous business, organizations, etc. and the skills and knowledge students learn will be vital in today’s society. Students who desire to this career and God’s path will provide a better foundation as they enter into their future workplace, career, or mission work.

Credit hours
3 hours
Subject area
Information Technology Management
Educational level
Learning type
Upcoming terms
* Schedule subject to change. Please contact the Registrar's office with schedule questions.

How this course relates to missional core values

Biblically based

This course will encompass a biblical worldview with customer relation management technologies. This course will focus on the scripture from Ecclesiastes 1:9 - The thing that hath been, it [is that] which shall be; and that which is done [is] that which shall be done: and [there is] no new [thing] under the sun.

Missionally driven

The goal for this course is to challenge students and open a door to the customer relation management technologies areas. God will have a hand in challenging and walking with students to pursue this field and create an opportunity to advance and become successful.

Contextually informed

Customer relation management technologies skills are in demand today with the advancements in technology increasing daily. Students have a great opportunity to work in various industries, including churches and missions.

Interculturally focused

Customer relation management technologies skills provide students with the opportunities for students to reach other communities and cultures. These skills are vital today for students, which allows them to share their experiences and God’s love with others

Practically minded

Customer relation management technologies are practical skills that students can bring forth when working in various fields. These skills and knowledge gained from this course will allow students to become more marketable and advance their technical skills. Information technology literacy provides students with the skills they need for technical support in various fields and advance.

Experientially transformed

This course will offer students the ability to work in various fields as they pursue their career path. Customer relation management technologies skills can help students with real world and first and experiences as they learn and grow in various settings.